hardlines Digest Sun, 01 Feb 1998 00:04:22 -0500 V01 #27703 Today's topics: 'communications' ---------------------------------------------------------------------- Date: Sat, 31 Jan 1998 12:28:56 -0500 (EST) From: Richard Filion Subject: communications After the near diarhea of communications earlier in the month, I too was wondering what had happened. The last digest metioned that John was going to a moderated letter to eliminate the excessive use of ". I was beginning to think that either he had moderated the digest out of existence or that it was indicative that we had nothing original to contribute. Glad to see that some are making tentative steps to communicating and risk the hard admonition of mother (John III). I spent yesterday down in Boston at America East, the lumber dealers trade show. Triad was there and I got to speak with Randy Kwist. But did not have the time to bring up any questions or issues. There is not much new coming out either. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Richard Filion rhfil@nh.ultranet.com Filion Lumber 603-659-3361 Newmarket, N.H. ------------------------------ End of hardlines Digest V01 #27703 ********************************** hardlines Digest Mon, 02 Feb 1998 00:00:28 -0500 V01 #27704 Today's topics: 'Sku Changes' 'Y2K' 'Meger' ---------------------------------------------------------------------- Date: Sun, 1 Feb 1998 09:28:07 -0500 From: "WILLIAM H. ROUND" <102753.622@compuserve.com> Subject: Sku Changes Dear Folks, I looked at John Fix's Web site the other day. I was shocked to see that my desk was worse than his. I began cleaning. It's a depressing task. I am reminded of how organizationally dysfunctional I am. All the papers with deadlines past, stuff to do, things to read, projects began and left to rot. Some of the stuff had become fossilized. I should have found stone dinosaur tracks in the desk top. I am reminded of a line from an old prayer: "... I have left undone those things which I ought to have done, and I have done those things which I ought not to have done..." Gosh, isn't that the truth? It's the hardware business! I encountered a fax from Rick Schwartz with sku changes... from August. He had tracked down a sheet of old and new skus for drill chuck keys. Simple enough to do in ten minutes. For some reason I didn't have the ten minutes to do it at that time. From August to December our drill chuck key assortment ran down, way down. It was depressing to look at the sales history screens. Sales every month until... the warehouse discontinued the sku. I lost a person in the office, so some things were left out of the weekly procedures, like fixing skus reported on the A-copies from TruServ. That will become an important function with the changes coming up. Tell the system vendors to come up with better sku changing software. The Triad RCIN combine sku option has been working well, and I am ready to turn the function over to someone else in the store, but it needs some more stuff added to it. The new sku should take the dept, class, fineline, and location of the old sku, or there should be some control function to offer the user options. This would handle the situation where I find a sku discontinued by TruServ, I add the New item to substitute, then add the two together. The trouble right now is that a second RCIN run is needed to accomplish the same thing. Add the new sku, then combine the new sku with the old one to get all the new info while keeping the old, then RCIN the sku number to the new. Time to go! Regards, Bill Round Round's True Value ------------------------------ Date: Sun, 01 Feb 1998 12:07:25 -0800 From: Bob Whelan Subject: Y2K From - Bob Whelan @ Implement imp@li.com I would appreciate hearing from anyone on what Triad is doing to fulfill Y2K requirements. I have clients that have come off Triad for support, and/or are contemplating a move to other packages as a result of this issue. If anyone is "in the know", I'd appreciate it. ------------------------------ Date: Sun, 01 Feb 1998 22:46:46 -0600 From: hardware Subject: Meger With all that is going on in our company, I am surprised and concerned that no one has anything to say in reguards to the good and the bad and the ugly. Is it only Coast to Coast stores suffering here? I was just delivered $7,000 worth of computer equipment for the sole purpose of communicating with the TruServe computer, only weeks after I was informed that I would need to spend a few hundred dollars to upgrade my one year old Zon to communicate with the new TruServe credit card processor... I am finding it hard to find the cash with only an 87% fill rate at the warehouse and nothing but road blocks ahead. Am I alone in this? Linda Cottin's Hardware Lawrence, KS ------------------------------ End of hardlines Digest V01 #27704 ********************************** hardlines Digest Tue, 03 Feb 1998 00:01:45 -0500 V01 #27705 Today's topics: 'RE: hardlines Digest - V01 #27703' 'Re: Meger' 'Re:Y2K' 'Re: hardlines Digest - V01 #27704' 'Re: Re:Y2K' 'Re: hardlines Digest - V01 #27702' ---------------------------------------------------------------------- Date: Mon, 2 Feb 1998 07:17:58 -0500 From: "David A. Durfee Ph.D." Subject: RE: hardlines Digest - V01 #27703 I am interested in learning what you folks do to avoid this general problem. We order each Monday and the shipment shows on Thursdays. We sell 1 item on Saturday and the computer reorders 1 since it notices we are out. Then from Monday to Thursday, we are completely out and, I suppose, losing customers. This could happen forever. I'm curious if anybody has a simple system that prevents this without expanding your inventory drastically storewide. I don't know of a trutrac report that tells you how often items are completely out of stock. I suppose that would help. dave ------------------------------ Date: Mon, 02 Feb 1998 07:16:15 -0500 From: jack swift Subject: Re: Meger you're not alone, it's just that the true value dealers were 'bitten' a long time ago and know where to find the 'dog repellent' whenever they see someone from chicago coming to 'help' them. we've all bitched before about the lack of concern chicago has for the amount of work a dealer has to do to accommodate 'their' 'improvements' in the simplest manner for 'them' -- we're at the point where we expect it along with the stock "we're sorry for any inconvenience this may cause" statement that seem to be at the end of most messages from them. the computer you used for this message is fully capable of "communicating with the TruServe computer". all you need is the CIS program, and the last i heard johnson was gouging $1,000 for 'setup'. there's a $75/month maintenance fee which gets you more and better upgrades than triad has for their $500/month. do your best to send the system back!!! they will get the fill rate up, it's just that you'll be ordering different/similar merchandise and i empathize with you on this -- we're all going through the 'joys' of commonization which makes us change over several thousand sku's (hillman is only the first, folks, hang on for more fun). At 10:46 PM EST 2/1/98 -0600, you wrote: >With all that is going on in our company, I am surprised and concerned >that no one has anything to say in reguards to the good and the bad and >the ugly. > >Is it only Coast to Coast stores suffering here? > >I was just delivered $7,000 worth of computer equipment for the sole >purpose of communicating with the TruServe computer, only weeks after I >was informed that I would need to spend a few hundred dollars to upgrade >my one year old Zon to communicate with the new TruServe credit card >processor... > >I am finding it hard to find the cash with only an 87% fill rate at the >warehouse and nothing but road blocks ahead. > >Am I alone in this? > >Linda >Cottin's Hardware >Lawrence, KS >*************************************************************** ------------------------------------------------------------------------- Jack Swift jswift@up.net N8WAV@W8YY.#UPMI.MI.USA.NA 47.119N 88.572W Swift True Value Hardware 402 Shelden Ave. Houghton, MI 49931 906-482-0530, 0531, 7766 Alpha Phi Omega Epsilon Lambda Chapter Advisor Houghton County Amateur Radio Emergency Service Dereliction IS! ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ------------------------------ Date: Mon, 2 Feb 1998 10:05:57 EST From: RICKSS1@aol.com Subject: Re:Y2K In a message dated 2/2/98 12:35:57 AM Eastern Standard Time, hardlines- request@cornells.com writes: << rom - Bob Whelan @ Implement imp@li.com I would appreciate hearing from anyone on what Triad is doing to fulfill Y2K requirements. I have clients that have come off Triad for support, and/or are contemplating a move to other packages as a result of this issue. If anyone is "in the know", I'd appreciate it. >> Bob: The plan that was explained to us in New Orleans -- there will be no Level 19. The next Level will be Level 20 (interesting ##) and will be out in June -- sure maybe in October (we will hear more at EDCON). They plan to have everybody on Level 20 by December 98 (sure). And the fun begins. Rick Schwartz Schwartz True Value Fall River, MA 02724 ------------------------------ Date: Mon, 2 Feb 1998 10:13:16 EST From: RICKSS1@aol.com Subject: Re: hardlines Digest - V01 #27704 In a message dated 2/2/98 12:35:57 AM Eastern Standard Time, hardlines- request@cornells.com writes: << With all that is going on in our company, I am surprised and concerned that no one has anything to say in reguards to the good and the bad and the ugly. >> Linda: A lot has been said during the merger talks. I for one am waiting to see the results. With all the changes (again -- we went through turmoil when John Cotter died...and the "new" regime took over.) it is kinda too early to say anything. I am giving the system another 6 months. As an old proverb goes -- "Nobody likes changes". Rick Schwartz Schwartz True Value Fall River, MA 02724 ------------------------------ Date: Mon, 2 Feb 1998 09:41:33 -0600 From: "David Casaletto" Subject: Re: Re:Y2K -- << rom - Bob Whelan @ Implement imp@li.com I would appreciate hearing from anyone on what Triad is doing to fulfill Y2K requirements. I have clients that have come off Triad for support, and/or are contemplating a move to other packages as a result of this issue. If anyone is "in the know", I'd appreciate it. >> Bob: The plan that was explained to us in New Orleans -- there will be no Level 19. The next Level will be Level 20 (interesting ##) and will be out in June -- sure maybe in October (we will hear more at EDCON). They plan to have everybody on Level 20 by December 98 (sure). And the fun begins. Rick Schwartz Schwartz True Value Fall River, MA 02724 Hi Group, I just downloaded level 20 as a test site. No problems so far. The date change seems transparent. No other big changes. See ya! David Casaletto True Value Home Center Pittsburg, KS ------------------------------ Date: Mon, 02 Feb 1998 08:32:22 -0800 From: Corvallis Hardware/True Value Subject: Re: hardlines Digest - V01 #27702 Guess it depends on where you are. Our January was up 18% from last year. Jay Dixon, Corvallis Hardware, Corvallis, Oregon At 12:02 AM 1/31/98 -0500, you wrote: >hardlines Digest Sat, 31 Jan 1998 00:02:28 -0500 V01 #27702 > >Today's topics: > 'Re: hardlines Digest - V01 #27701' > >---------------------------------------------------------------------- > >Date: Fri, 30 Jan 1998 02:38:07 EST >From: JCcop828@aol.com >Subject: Re: hardlines Digest - V01 #27701 > > >Hi David,, >yep ,,, I is here,,, I was wondering the same thing... > >How is everyone's January,, I was doing pretty good and then kerplunk... > > >Frank > >------------------------------ > > >End of hardlines Digest V01 #27702 >********************************** > > ------------------------------ End of hardlines Digest V01 #27705 ********************************** hardlines Digest Wed, 04 Feb 1998 00:03:02 -0500 V01 #27706 Today's topics: 're:Inventory vs Orders' 'Store Manager' 'Re: hardlines Digest - V01 #27705' '' 'Email bounces' ---------------------------------------------------------------------- Date: Tue, 03 Feb 1998 07:52:26 -0500 From: RICKSS1@aol.com (by way of John Fix 3rd ) Subject: re:Inventory vs Orders Dave: You wrote: >We order each Monday and the shipment shows on Thursdays. We sell 1 item You have many options in front of you: 1. If your line count pick is big enough (determine by your RDC manager...), you can and could get 2 shipments a week. Advantages: Faster Replenishment, Faster Turns in Inventory, and increase of sales. 2. Being Tru-Trac increase your Min-Max on your A B items I am TRIAD therefore, I would increase (review) my week period supplies count on the order points and maybe even change my Min in IMU on that particular SKU to force the computer to increase inventory on that particular item. This is very helpful on items that sell in multiples of more then 1 such as Muffler Clamps, but do not sell often. Another problem on Min is Sale Items --> I do not use sale items in Inventory Calculations, therefore setting Min becomes very important on those items. Except paints -- those are recalculated which means the computer does 5 ROP calculations per 7th day. 3. Manually review your order and up the quantities that your feel are too low and then reset your Min-Max 4. Remember the computer always need fine tuning. Have fun Rick Schwartz Schwartz True Value Fall River, MA 02724 ------------------------------ Date: Tue, 03 Feb 1998 07:54:57 -0500 From: Ralph Witkin (by way of John Fix 3rd ) (by way of John Fix 3rd ) Subject: Store Manager I've been "out" of management for 10 years (since my father sold his store) and I've worked as a salesman for other stores during the last 4 years (was out of the industry the previous 6 years). I am now interviewing for a store manager position and don't know what the "going" salary rate is. This store probably does a little over $1 million per year (w/ potential to go over $2 mil), due to attrition they have become "the hardware store" of the entire area. Also, what is common for a manager these days: 5 days or 6 per week? Thanks. RALPH WITKIN Sherman Oaks, CA 818/905-5306 _________________________________________________________ DO YOU YAHOO!? Get your free @yahoo.com address at http://mail.yahoo.com ------------------------------ Date: Tue, 03 Feb 1998 07:22:12 +0000 From: Wayne Youngblood Subject: Re: hardlines Digest - V01 #27705 This is a multi-part message in MIME format. --------------40E68099B23346B092D52944 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Wayne Youngblood and Chuck Hank have just decided to attend the EDCON for Triad refresher training in Las Vegas (Feb 10-12). Airfare on Southwest from Nashville RT is only $204. Anyone have any great hotel packages? I have $25 and $35 in Circus Circus (but an old hotel), $39 in Excalibur, and package deals with meals and / or shows in Luxor ($89 - $49 net of extra values), Treasure Island $79 - $59 net of extar values, and the Mirage has a special package at $139 netting back to $114 including tax. Convention price is $115 plus tax. Does anyone found a great hotel they want to recommend? Is this group getting together while there? Wayne Youngblood, Youngblood's True Value, Mayfield, KY youngblood@apex.net --------------40E68099B23346B092D52944 Content-Type: text/x-vcard; charset=us-ascii; name="vcard.vcf" Content-Transfer-Encoding: 7bit Content-Description: Card for Wayne Youngblood Content-Disposition: attachment; filename="vcard.vcf" begin: vcard fn: Wayne Youngblood n: Youngblood;Wayne org: Youngblood's True Value Home Center adr: 1304 High Contente Court;;Mayfield, KY 42066;YOUNGBLOOD (ky sc), SMITH (ky nc); ;CRIDER; MILLER (Houston Golden and Golden J);;HENDRICK (ky); LILES(LYLES); HODGE; ;WAGGONER; BOWLING (va); BARROW (va) email;internet: youngblood@apex.net tel;work: 502-247-6001 tel;fax: 502-247-6067 tel;home: 502-247-6067 note: ADDICTED TO G E N E A L O G Y x-mozilla-cpt: ;0 x-mozilla-html: FALSE version: 2.1 end: vcard --------------40E68099B23346B092D52944-- ------------------------------ Date: Tue, 03 Feb 1998 14:36:15 -0500 From: "John Fix 3rd" Subject: Wayne Youngblood wrote... > >Is this group getting together while there? > The plan so far is to get together after the Welcome Reception on Monday night. I have no preference for location, and we can decide once we determine how many folks are going to come along. Maybe we can even drag a few of the corporate types along? If they don't give us the right answers, we toss them in the volcano in front of the Mirage. Hey Mr Johnson, care to join us? :-) John john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ Date: Tue, 03 Feb 1998 15:39:44 -0500 From: "John Fix 3rd" Subject: Email bounces There were quite a few emails that got "bounced" back to me yesterday, so either the net had a problem or our mail server is having some problems. If you missed yesterdays email, drop me a note directly and I'll send a copy. John john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ End of hardlines Digest V01 #27706 ********************************** hardlines Digest Thu, 05 Feb 1998 00:03:18 -0500 V01 #27707 Today's topics: 'Re: hardlines Digest - V01 #27706' 'Re: hardlines Digest - V01 #27706' 'Clear Wave' 'Re: Y2K' 'Discontinued items' 'Re: Discontinued items' 'Retail Pricing' 'Re: Discontinued items' ---------------------------------------------------------------------- Date: Wed, 4 Feb 1998 01:48:16 EST From: JCcop828@aol.com Subject: Re: hardlines Digest - V01 #27706 Hey Wayne,,, My Mother was a Smith..... love Geneolgy also,,, Frank All In One True Value,, Veneta, Oregon ------------------------------ Date: Wed, 4 Feb 1998 01:49:28 EST From: JCcop828@aol.com Subject: Re: hardlines Digest - V01 #27706 Hey Wayne,, even if I can not spell Genealogy,,, whoops ------------------------------ Date: Wed, 04 Feb 1998 08:53:31 -0500 From: "John Fix 3rd" Subject: Clear Wave >Name: Dana Stone >E-Mail: TnkPositiv@aol.com >Subject: Product >Comments: I am looking for a product called Clear Wave. THey say that True Value carrys it and I wondered if you do or have heard of it? It hooks on the outside of your plumbing pipes, is electical and turns lime and such into particiles that won't stick, thus cleans out you pipes. > A customer posted the query above to me via our store web site. If anyone knows of this product, feel free to contact the customer directly. Thanks! John john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ Date: Wed, 04 Feb 1998 09:22:30 -0500 From: "John Fix 3rd" Subject: Re: Y2K At 12:07 PM 2/1/98 -0800, Bob Whelan wrote: > >I would appreciate hearing from anyone on what Triad is doing to fulfill >Y2K requirements. I have clients that have come off Triad for support, >and/or are contemplating a move to other packages as a result of this >issue. If anyone is "in the know", I'd appreciate it. > Level 20 is most definitely Year 2000 compliant, and I know the plan is to have it installed on customer sites by the end of 1998. There are a number of stores running what would probably be called a "release canidate", so the testing is basically over. The challenge for Triad (and all software folks face this challenge) is getting the product into the field and installed. There are stores that have received tapes in the past and filed them away for several months. This time, the awareness of the Y2K issues will probably mean that store owners will install the tapes more quickly. As far as your clients who are off support, that could be a different issue. I have no info as to how Triad prices their upgrades to folks who are off support, but I'd guess that the price is pretty steep especialy if they have been off support for a number of releases. There may be other issues if they've been off support for a while... CMOS for the CPU, especially if they are running a 386 back-office. John PS - We may have more answers after the EDCON conference in Las Vegas next week... Triad will be previewing Level 20 as well as the new Business Adviser and Network Access. john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ Date: Wed, 4 Feb 1998 11:03:32 EST From: Magnet1125@aol.com Subject: Discontinued items Is there anybody out there who is as frustrated as I am wuth the discontinued/refer to new IBM # system we have. This week I ordered the import True Value single cyl deadbolt (149-952), it was marked disc refer to 782-204, and floor stripper (297-119 refer to 512-845. The floor stripper was a special order and has probably cost me a sale, and the deadbolt will now sit empty on my hook for another week. Twice I have communicated with one of our vice presidents about this (once at the last market) and twice I have received no answer. I could see this system if the product was really changing, but these are apparently just label changes (true substitutions) and really should not cost me a week without stock. One other pet peeve. Why is the weekly price changes the only thing left with FC pricing rather than net prices? Bob Rosenberg North St. TV Danbury, Ct ------------------------------ Date: Wed, 04 Feb 1998 11:32:39 -0500 From: "John Fix 3rd" Subject: Re: Discontinued items At 11:03 AM 2/4/98 -0500, Bob Rosenberg wrote: >Is there anybody out there who is as frustrated as I am with the >discontinued/refer to new IBM # system we have. It's always been a mess, it's just that with the label changes caused by the merger we have lots more items changing. I've expressed my opinion a number of times to management at TruServ that if they were truly a retailer-focused company they would make all these sku changes transparent to the store owner. This goes back to different SKU's for water heaters depending on warehouse, different sku's for pallet of charcoal vs individual bags, wallboard compound, etc. There are 10,000 stores, yet everything is done to make it easier for one dozen warehouses. 10,000 stores... 10,000 managers that work with 10,000 bookkeepers, all trying to straighten out procedures that are designed to ease the burden of one accountant and a dozen warehouse managers. Depending on your computer system, you should make full use of the catalog function and update your RDC balance file daily. If we have a special order, we always verify the sku and quantity in the Eagle CAT function. I also check it if we add a line item to a COT purchase order, since the Eagle will warn of insufficient quantity in the RDC (and now Central Ship). We run our RDC balance update via a queue that runs each morning at 6am. John john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ Date: Wed, 4 Feb 1998 11:44:23 -0500 (EST) From: Richard Filion Subject: Retail Pricing If you receive "Do.It.Yourself Retailing" make sure to read the article "PRICING PRESSURE" in the February issue. If you do not receive this, you might be able to get the information through the web site of NRHA - www.nrha.org, or HCI's site at www.homecenter.org. Just find a way to get it. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Richard Filion rhfil@nh.ultranet.com Filion Lumber 603-659-3361 Newmarket, N.H. ------------------------------ Date: Wed, 04 Feb 1998 21:00:43 -0500 From: jack swift Subject: Re: Discontinued items i have to disagree -- in the 'old days' we would get substitutions which often hurt more than helped. special orders for customers would come in and not be what we the customer wanted and we would have to fight to send them back for (partial) credit. we'd have to be adding new skus and usually forget to delete/convert the old ones so we'd order the old one again and get the new one -- maybe that's why i'm bald ... but we now run our order against the CIS files and get a list of what's changed or out of stock before the order's due and can make quick-but-careful adjustments. At 11:03 AM EST 2/4/98 EST, Bob Rosenberg wrote: >Is there anybody out there who is as frustrated as I am wuth the >discontinued/refer to new IBM # system we have. ------------------------------------------------------------------------- Jack Swift jswift@up.net N8WAV@W8YY.#UPMI.MI.USA.NA 47.119N 88.572W Swift True Value Hardware 402 Shelden Ave. Houghton, MI 49931 906-482-0530, 0531, 7766 Alpha Phi Omega Epsilon Lambda Chapter Advisor Houghton County Amateur Radio Emergency Service Dereliction IS! ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ------------------------------ End of hardlines Digest V01 #27707 ********************************** hardlines Digest Fri, 06 Feb 1998 00:04:16 -0500 V01 #27708 Today's topics: 'CAT vs Outages / Sku Changes' 'Retail competition' 'subs and Sears' ---------------------------------------------------------------------- Date: Thu, 5 Feb 1998 07:07:43 EST From: RICKSS1@aol.com Subject: CAT vs Outages / Sku Changes Jack You said: but we now run our order against the CIS files and get a list of what's changed or out of stock before the order's due and can make quick-but-careful adjustments. You can also, if you got CAT (a triad program) and the latest 18 ver, check the outages in MPO or CAT for S/O and must items. Re:Frustration: DIDO Everyone got to call Chicagoland and protest. I was speaking to a couple of "Buyers" yesterday and I think we are just getting heard about our frustration of SKU changes. Have fun Rick Schwartz Schwartz True Value Voice 508 674 3515 Fall River, MA 02724 FAX 508 679 97 88 ------------------------------ Date: Thu, 05 Feb 1998 08:35:22 -0600 From: mike jones Subject: Retail competition Hardliners: In our area recently, there was an Ad by Sears looking for someone to run a Sears Hardware in our local community (4300pop county is 20,000 pop) The county has 7 hardware stores, which we think is a lot for the population and we are concerned about the area being over-retailed. How does this compare with your areas? The way I understand it, Sears rents the building, buys the inventory, and the entrepreneur is given 15% of gross sales to pay the rest of the bills. We all know (I think!) that is too little, but a new guy may not know and be sucked in, taking away the local store's good business, while neither of them profit, and one eventually going under. In a larger sense, what is the outlook for hardware stores over the next 10 years? Will we continue to see our sales decline because of the number of retailers, big boxes, etc? Or will there be a "die off" - a reduction in the number of stores? What do you see as the future needs and shopping habits of those twenty-somethings? I hope this isn't too heavy a subject, but it's something we all must consider sooner or later. Mike Jones ------------------------------ Date: Thu, 05 Feb 1998 18:27:08 -0500 From: Robert Badger Subject: subs and Sears Nancy Badger wrote: In response to the comments concerning discontinued items and subs...we use Cotter's Dial-in system to order special orders, now. It shows on hand and the description and we usually get what it says (except today when they picked a Sauder Bookcase instead of a Sauder Computer Desk). When a basic item doesn't come and we get the note "discontinued, refer to" we look at the new sku they suggest. 1/2 the time we already carry the suggested sku, so we drop the other. However, substitutions get me. Waited 2 months for a case of 30 Abco lightbulbs for a special order and finally received their substitute...a case of 12 Sylvania! Still charged me for 3o bulbs! Other items come in that are new packaging (Nelson garden hose fittings instead of Green Thumb) and throws us because everything here is sold by the UPC. The Nelson item comes up to the counter, and will not scan. It is a pain. Sears also, just last week, ran that same "Store Owner wanted" ad in our local paper. Our area is small and we still have the Western Auto store which WAS the Sears catalog store (owned by the same people) where they sell Kenmore stuff and where I can use my Sears charge. If I was those people, I would be furious! Hope they do not move in because we would not sell any tools. Ours may also have a lifetime warranty, but the labels have changed so often, and it is rarely advertised, nobody knows. Nancy Badger Rands True Value, Plymouth,NH ------------------------------ End of hardlines Digest V01 #27708 ********************************** hardlines Digest Sat, 07 Feb 1998 00:04:30 -0500 V01 #27709 Today's topics: 'Hardlines message board' ---------------------------------------------------------------------- Date: Fri, 06 Feb 1998 10:26:29 -0500 From: "John Fix 3rd" Subject: Hardlines message board In my spare time (ha ha), I've set up a new Hardlines message area. This eventually replace the current mailing list version. It allows both email messages similar to the present digest, as well as a conference layout so you can search for specific topics and read just the pertinent messages. There's also an online Chat option, which might be useful for occasional live chats between members. Please visit the new area when you get a chance, post a message or two, and look around. The URL to access the conference is http://206.67.47.59/~hardlines and by tomorrow the following will also work http://hardlines.cornells.com/~hardlines John john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ End of hardlines Digest V01 #27709 ********************************** hardlines Digest Sun, 08 Feb 1998 00:04:48 -0500 V01 #27710 Today's topics: 'The skus, they are a'changin'!' ---------------------------------------------------------------------- Date: Sat, 7 Feb 1998 22:33:05 -0500 From: "WILLIAM H. ROUND" <102753.622@compuserve.com> Subject: The skus, they are a'changin'! Dear Folks, It's 9:15pm. The closing crew called from Round's True Value. Jasper, my Father's Basset Hound, was locked in my office, they said.. He had been howling all evening... which didn't bother them... but now they were going home. Should they set the alarm with him in the office? Would it go off? Could I come over and pick him up? Dad showed up at 9:25 as the crew was leaving, so I didn't have to go over. Thank goodness for small favors. Bob Rosenberg wrote about those changing TruServ skus. He may even have been howling about them while locked in his office. I have done the same, but I am now a bit more accepting about them. Now matter what happens, I will always be changing skus. I think the trick is to spend more time deciding if the discontinued sku is worth replacing and what can be done to keep more skus from springing up like mushrooms in the inventory. Here are a few sku thoughts. 1. If you're on a Triad, learn how to use the RCIN option "C". This will allow you to add the new sku to inventory and fold the old sku's history into it. The function seems to work well, though it needs some more tweeking by Triad. The old sku's location, department, class, fineline, codes, and discount information should travel to the new sku, with some trace back to the old sku in addition to the UPC code. I try to leave a trace in IMU screen S by putting OLD in the secondary vendor field and the old sku in the secondary vendor field. 2. If you are a CIS user and a Triad user and a Fredware user, export the entire CIS database to your favorite pc database, select those skus TruServ is discontinuing, create a new file with the current TruServ sku and the new substitution sku, then blast the whole thing against the Triad inventory file using Fredware. I put the new "sub" sku in the secondary vendor number field. One could also discontinue the skus, look at them, have an RQ pick them up when they go below order point, etc. 3. There is not enough time in the week to keep up with this stuff. We need more automatic tools to handle these operations.... or else we will all go broke tinkering with system settings.... while the competition sells more merchanise. 4. When adding several( or several hundred) skus with CAT, use RCIN to update all the common fields in IMU. 5. What happens to the store where the same sku has been used to sell the same item from several different manufacturers... and the item burns a customer's house down? It will be more difficult to trace the "chain of custody" for the merchandise? Anybody have any thoughts? Cheers, and I'll see at least some of you out at TruServ Edcon. Bill Round Round's True Value Hardware Stoneham, MA 02180 ------------------------------ End of hardlines Digest V01 #27710 ********************************** hardlines Digest Mon, 09 Feb 1998 00:01:45 -0500 V01 #27711 Today's topics: 'deflation' ---------------------------------------------------------------------- Date: Sun, 08 Feb 1998 09:51:35 -0600 From: mike jones Subject: deflation Greetings: Somewhat to answer my own question about the future of hardware retailing, I read an article by Scott Burns - Dallas Morning News - concerning the deflationary trends associated with peacetime. He expects deflation "sooner than later". I sent him an e-mail asking for further explanation, i.e., what will this do to wages and retailing over the next 5 - 10 yrs. I'll try to keep you posted, if anyone is interested. Thoughts, comments? Take care. Mike Jones ------------------------------ End of hardlines Digest V01 #27711 ********************************** hardlines Digest Tue, 10 Feb 1998 00:03:13 -0500 V01 #27712 Today's topics: 'Re: hardlines Digest - V01 #27711' ---------------------------------------------------------------------- Date: Mon, 9 Feb 1998 01:09:54 EST From: JCcop828@aol.com Subject: Re: hardlines Digest - V01 #27711 Mike Sounds interesting, and thought provoking and would like you to keep me informed Thanks Frank,,, True Value Store Manager ------------------------------ End of hardlines Digest V01 #27712 ********************************** hardlines Digest Wed, 11 Feb 1998 00:04:40 -0500 V01 #27713 Today's topics: 'New Member Introduction' ---------------------------------------------------------------------- Date: Tue, 10 Feb 1998 20:18:49 EST From: GJNINC@aol.com Subject: New Member Introduction From the Desk of Gary Johnson GJNINC@aol.com Our business started October '74 as a franchised Variety Store known as Rasco. My background was with F. W. Woolworth so this was a good fit. We became a V&S Variety in Oct. '82. The hardware store next to us went out of business (bad management) and we opened a True Value in Feb '88. We have gone through the horror of the Ben Franklin mess and now are buying variety goods from Variety Dist. Inc. (VDI) in Harlan, Iowa. Our salesfloor has 4500 sq. ft. in the variety building and 3000 sq. ft. in the hardware building. We have approx 2500 sq. ft. of storage, office, etc. Currently we are doing $850,000+ in sales. 60% from variety and 40% from hardware. Housewares, toys, electronics and small appliances are included with variety sales. We are located in downtown Wapato, WA on the Yakama Indian Reservation. Our town has a population of 3700 and our market area has a population of approx 12,000. Yakima, WA, population 65,000, is located 15 miles to the north of us. There is an Eagle Hardware, Shopko, Sears, K Mart, Wall Mart and more all located in Yakima. We have applied for a loan from NBC bank through TruServ to build a new 12,000 sq. ft. building that will have a 10,000 sq. ft. salesfloor. We will then be located next to the main grocery store in Wapato with a large parking lot. We currently are open only til 6PM and no Sundays. We will be open til 7PM and Sundays in our new location. This will be a move of about 7 blocks. If all goes well we plan to start construction in March and open in July. Having our salesfloor under one roof will be extremely benificial when it comes to effective use of our employees. We also hope to draw more of our many female customers through our hardware depts. We are going to create a Home Decor dept. with our paint, housewares, and domestics. I have resisted automation for many years until we Beta tested Truestart for True Value. We started this project in July '96. We plan to install TruTrac in our new location. We made our decision in favor of TruTrac after talking with many owners locally and at markets. TruTrac seems to have a better reputation than Triad in terms of total cost and better response to problems. I hope this will prove true. Gary Johnson Johnson's True Value Hardware Wapato, WA ------------------------------ End of hardlines Digest V01 #27713 ********************************** hardlines Digest Thu, 12 Feb 1998 00:01:01 -0500 V01 #27714 Today's topics: 'EDCON' ---------------------------------------------------------------------- Date: Wed, 11 Feb 1998 01:22:00 EST From: RICKSS1@aol.com Subject: EDCON Hi: Sitting out here at EDCON and wondering why only there is about 140 attendees -- 40 TRIAD 100 TRU-TRAC. Can anybody suggest a reason?? Thanks Rick Schwartz Schwartz True Value Fall River MA ------------------------------ End of hardlines Digest V01 #27714 ********************************** hardlines Digest Fri, 13 Feb 1998 00:02:26 -0500 V01 #27715 Today's topics: 'Re: hardlines Digest - V01 #27714' 'new items not in CAT' 'Re: hardlines Digest - V01 #27714' 'Salary Range' ---------------------------------------------------------------------- Date: Thu, 12 Feb 1998 00:16:08 EST From: JCcop828@aol.com Subject: Re: hardlines Digest - V01 #27714 Hey Curt Short,,, where are you? Stop bye some time so I can visit with you ...... Frank I have a whole bunch of questions to ask you about the warehouse and problems we are experiencing.. ------------------------------ Date: Thu, 12 Feb 1998 10:32:17 -0600 From: "David Casaletto" Subject: new items not in CAT This is a multi-part message in MIME format. ------=_NextPart_000_0007_01BD37A1.7DB7C5E0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hi Group, Maybe you guys at EDCON or anyone else could answer this. We've been = getting referals on discontinued items and the items are not in CAT yet. = I update CAT each week with EFM. This week's example is: Old # 211136 Pt Contact Cement New# 485634 Pt Contact Cement Both have WPB# 721 but pack changed from 6 to 12. Any ideas? CAT has always had the new items in the past. Thanks! David Casaletto True Value Home Center #826910 ------=_NextPart_000_0007_01BD37A1.7DB7C5E0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
Hi Group,
 
Maybe you guys at EDCON or anyone = else could=20 answer this. We've been getting referals on discontinued items and the = items are=20 not in CAT yet. I update CAT each week with EFM.
 
This week's example is:
 
Old #    211136    Pt = Contact=20 Cement
New#    485634    Pt = Contact=20 Cement
 
Both have WPB# 721 but pack changed from 6 to = 12.
 
Any ideas? CAT has always had the new items in the=20 past.
 
Thanks!
 
David Casaletto
True Value Home Center
#826910
------=_NextPart_000_0007_01BD37A1.7DB7C5E0-- ------------------------------ Date: Thu, 12 Feb 1998 12:45:20 EST From: StevenO510@aol.com Subject: Re: hardlines Digest - V01 #27714 The cost of travel may be the reason for the turnout at EDCON. I hope to be there next year. We (the management) could not justify the extra expense this year. ------------------------------ Date: Thu, 12 Feb 1998 11:30:28 -0800 (PST) From: Ralph Witkin Subject: Salary Range I'd still like some feedback on Store Manager salaries and work weeks. I've been out of retail management for 10 years, and was Marketing New Products for a few years and then returned to retail as a salesman 4 years ago. Now I have the opportunity to interview for a store manager's position and would appreciate some ideas of what store manager's are earning and the number of days/hours were week they are expected to work. Any in-put would be helpful, RALPH WITKIN Sherman Oaks, CA 818/905-5306 _________________________________________________________ DO YOU YAHOO!? Get your free @yahoo.com address at http://mail.yahoo.com ------------------------------ End of hardlines Digest V01 #27715 ********************************** hardlines Digest Sat, 14 Feb 1998 00:01:46 -0500 V01 #27716 Today's topics: 'EDCON' 'Re: hardlines Digest - V01 #27715' 'Re: hardlines Digest - V01 #27715' 'Job descriptions' 'missing sku's' 'Re: hardlines Digest - V01 #27715' ---------------------------------------------------------------------- Date: Fri, 13 Feb 1998 07:06:10 -0500 From: "David A. Durfee Ph.D." Subject: EDCON EDCON should be part of the "markets" and also handled out of the distribution centers so that people who are trying to run a business shouldn't have to eat up so much of their valuable time (and money) traveling. Maybe that is why there isn't as great a turnout. ------------------------------ Date: Fri, 13 Feb 1998 10:49:15 EST From: RICKSS1@aol.com Subject: Re: hardlines Digest - V01 #27715 In a message dated 2/13/98 12:03:26 AM Eastern Standard Time, hardlines- request@cornells.com writes: << Any ideas? CAT has always had the new items in the past. >> Dave This is a complicated question. First I checked with both of these sku's in my CAT and there are there. The crossover for 211136 was there in the bottom right corner. I do run into missing SKU's periodically for several reasons: 1. The EFM download from TruServe to TRIAD to us was not "good" -->this has been less a problem since most of this problem happened in the earilier days of CAT 2. TruServe has different set of SKU --( West Coast) that are slowly being used throughout ????? Chicagoland Internal............ I find these mostly when doing Flyers. 3. The EFM download to us had a clitch. This is resolved in the Quaterly Update Tapes (ugh the expense) Hope this helps Rick Schwartz Schwartz True Value Fall River, MA 02724 ------------------------------ Date: Fri, 13 Feb 1998 16:24:58 -0600 From: "David Casaletto" Subject: Re: hardlines Digest - V01 #27715 << Any ideas? CAT has always had the new items in the past. >> . First I checked with both of these sku's in my CAT and there are there. The crossover for 211136 was there in the bottom right corner. Hope this helps Rick Schwartz Schwartz True Value Fall River, MA 02724 Rick, Thanks for this info! I bet my EMF is not working and I just do not know it. I don't review any information from EFM. David Casaletto True Value Home Center Pittsburg, KS 66762 ------------------------------ Date: Fri, 13 Feb 1998 18:31:28 EST From: GJNINC@aol.com Subject: Job descriptions We are in the process of writing job descriptions for our employees and would like some formats or how to's. I have the information from the NHRA and True Serv. Any books you might suggest or let me know what you did, and pitfalls you might have found. Thanks Janice (the other half of Gary) ------------------------------ Date: Fri, 13 Feb 1998 18:24:18 -0500 From: truevalue@chamber.worcester.ma.us Subject: missing sku's Dave and all, Your EFM may be working fine. I too have noticed that a few substitutions are not in CAT. When I call up 211136 it shows the discontinued contact cement with a substitute of 485634. Punch in 485634 and get a "NO RECORDS FOUND" message. It is in the microfiche as a B12 on fineline page P24-* . I've noticed this on a few others as well, but never recorded the numbers. If you ask me, I think that this is a FEATURE that was intentionally built in by Triad and/or TruServ that keeps us reminded of how much we like the E-CAT. Another note: Anyone buy 4 packs of Eveready C cells lately? Manchester tells me that Eveready has gone from an F12 to an F35 ! I can't find any F35 changes anywhere. It seems as though CAT would pick up on a change like that. They will be nice enough to sub a 35 pack for you if you accidentally order 12. (I hate substitutions) I think I'm gonna talk to that pink bunny when I get to Dallas. Paul Poirier Park Ave. True Value Hardware Inc. Worcester MA 01603 508-754-1731 508-754-1935(fax) truevalue@chamber.worcester.ma.us http://chamber.worcester.ma.us/truevalue ------------------------------ Date: Fri, 13 Feb 1998 22:25:08 EST From: JRR1952@aol.com Subject: Re: hardlines Digest - V01 #27715 Reguarding the interest in store manager compensation: Our store managers make $25,000 to $30,000 plus benefits and work 44 to 48 hours per week. I think a lot would depend on market conditions, gross sales and profitabililty of the location. Jim Remiyac Swanson True Value Batavia, IL ------------------------------ End of hardlines Digest V01 #27716 ********************************** hardlines Digest Sun, 15 Feb 1998 00:00:17 -0500 V01 #27717 Today's topics: 'Re:EFM Checking' 'Re: Job Descriptions' 'Re: hardlines Digest - V01 #27715' 'Tru-Trac training' 'HWI sells via QVC' 'Coleman brush' ---------------------------------------------------------------------- Date: Sat, 14 Feb 1998 10:36:46 EST From: RICKSS1@aol.com Subject: Re:EFM Checking In a message dated 2/14/98 12:04:31 AM Eastern Standard Time, hardlines- request@cornells.com writes: << Thanks for this info! I bet my EMF is not working and I just do not know it. I don't review any information from EFM. David Casaletto >> Dave: Please, check your weekly EFM -- this can cause major headaches in your system then you can imagine. (Some Beta Sights on Level 20 are not getting EFM). I had one dealer friend taking in all the options on EFM and what a Mess he has now to clean up --> he too was not watching. Also, you should have seen his "NewSku" file. Oh, well. I use B C E F G H N O Q and DO NOT take in NEWSKU. If you want my logic, I will explain. Argument -- I do use the "new" descriptions --- helps id old/bad skus and make the descriptions easier for the customers (not us!!!) Have fun Rick Schwartz Schwartz True Value ------------------------------ Date: Sat, 14 Feb 1998 10:41:54 EST From: RICKSS1@aol.com Subject: Re: Job Descriptions In a message dated 2/14/98 12:04:31 AM Eastern Standard Time, hardlines- request@cornells.com writes: << rom: GJNINC@aol.com Subject: Job descriptions We are in the process of writing job descriptions for our employees and would like some formats or how to's. I have the information from the NHRA and True S >> Simple --- get the program from Knowledge Point -- Policies Now 1 800 727 1133 or 707 762 0333 Very easy program and manageable Rick Schwartz Schwartz True Value ------------------------------ Date: Sat, 14 Feb 1998 11:34:44 EST From: Short54321@aol.com Subject: Re: hardlines Digest - V01 #27715 Hi Frank: I am here> And thanks for the reminder. I will schedule a time soon. Hopefully I will see you at Junction City February 26th for my second annual Triad member to member seminar. Curt ------------------------------ Date: Sat, 14 Feb 1998 11:59:50 EST From: GJNINC@aol.com Subject: Tru-Trac training The Feb issue of CorporateAdvisor was the first I heard about the Thursday Tru-Trac training at Dallas Market. Since we booked our room early and also purchased airline tickets early(the only way to keep cost under control) we will miss this session. TruServ should offer a West/East version of the recent Las Vegas training to help keep travel expense down for members. We will be installing Tru-Trac this summer. I am surprised that we have to go to Chicago for training. This will be costly for three of us to travel that far. Triad (are they the ones supplying support?) is located in Livermore, CA. It would not cost as much to travel to the bay area for this training. If TruServ is going to push automation at a cost of $34,300 in our store, they need to look at ways to keep associated costs down. Does anybody have any alternatives to the assine color computer used in the paint dept. This cost is beyon reason. I am also told that you can't use it for anythin else, like signs, bin tickets etc. Is this an example of what happens when there is no competition in a narrow market? OK, enough bitching for today!!! My sales are up, my employees all came to work, what more could one ask for? Gary Johnson Johnson's True Value Wapato, WA ------------------------------ Date: Sat, 14 Feb 1998 15:44:30 -0500 From: "John Fix 3rd" Subject: HWI sells via QVC HWI has joined forces with QVC online to provide merchandise to consumers via web sales. According to the NRHA site (www.nrha.org), HWI is providing the hardware and tool merchandise for QVC (www.iqvc.com), although there is no indication of this on the QVC web site. HWI claims that online consumers are not likely to visit local stores, but this still seems like a pretty desperate way to boost wholesale business at the potential expense of local retailers. Any HWI retailers on the list, and if so what's the opinion of this foray into online direct marketing? John john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ Date: Sat, 14 Feb 1998 18:48:07 -0600 From: Pat Scott Subject: Coleman brush I have a customer with a Coleman Power Washer who would like to buy a rotating brush to go on it. Coleman has discontinued them and do not have any left in stock. It will have to found on someone's shelf. Coleman Power Washer model # is PW0751250. Can anyone help? Re: the updates. File maintence is a fact of life when you use a computer database and we accepted that fact of life in 1979 when we started computerizing. However, I don't understand why we change to F-packs one week and 1 or 2 weeks later change back to what it was orginally. When this first started to happen, I thought "new employee- things will be ok when the get the hang of the system" Severals months later, it is still happening. Who's relative is this, what are they on, or even more scary--what if they are on a power high and do it to make 5000+ hardware store owner/managers jump through the hoops each week. Pat Scott Scott's True Value ------------------------------ End of hardlines Digest V01 #27717 ********************************** hardlines Digest Mon, 16 Feb 1998 00:01:27 -0500 V01 #27718 Today's topics: 'Re: hardlines Digest - V01 #27713' ---------------------------------------------------------------------- Date: Sun, 15 Feb 1998 18:14:33 -0700 From: "Randy Morris" Subject: Re: hardlines Digest - V01 #27713 In light of the merger, I would look at Triad very seriously. TruServ is going to pick one system from the three, actually four systems that are available to TruServ members. Triad is the only one at this time that will work for all the stores. Also, FYI, Triad provides the support and advice line help for the Tru-Trac system,so I don't think that they support it better than their own systems. Randy in Phoenix > TruTrac seems to have a better >reputation than Triad in terms of total cost and better response to >problems. ------------------------------ End of hardlines Digest V01 #27718 ********************************** hardlines Digest Tue, 17 Feb 1998 00:03:46 -0500 V01 #27719 Today's topics: 'Re: hardlines Digest - V01 #27718' 'hardlines Digest - V01 #27718 -Reply' 'Re: TruTrac Training' ---------------------------------------------------------------------- Date: Mon, 16 Feb 1998 00:12:11 EST From: ROCKETRR@aol.com Subject: Re: hardlines Digest - V01 #27718 But does it handle lumber as well????? ------------------------------ Date: Sun, 15 Feb 1998 22:35:46 -0700 From: Jon "M." Johnson Subject: hardlines Digest - V01 #27718 -Reply ** High Priority ** This is an automatic reply to your message. I am out of the office and unable to check my messages. If you need help right away, please call Colleen McMahon at 5401 or Mike Brixey at 5402. Otherwise, I will respond when I return. ------------------------------ Date: Mon, 16 Feb 1998 06:49:37 EST From: RICKSS1@aol.com Subject: Re: TruTrac Training In a message dated 2/14/98 9:02:44 PM Pacific Standard Time, hardlines- request@cornells.com writes: << Date: Sat, 14 Feb 1998 11:59:50 EST From: GJNINC@aol.com Subject: Tru-Trac training >> Gary: I could never understand the Chicago Trip either. With today's technology, I have watched and help several TRIAD dealers get up to speed from their own location. TRIAD sets up the equipment and then have "trainers" work with you over the phone and in person. Plus you can network with others. If you have not committed yet with TruTrac, you may want to review your decision on the systems and go out to see other dealers with the 2 systems. They are both good, but each have their points and you will have to decide. Remember, the computer is just like a "Truck" to deliver your "work" to both the floor and the customer. Trucks can and do cost that much and some more. Color Computer --> Just another tool in sales. Have fun Rick Schwartz Schwartz True Value Fall River, MA 02724 ------------------------------ End of hardlines Digest V01 #27719 ********************************** hardlines Digest Wed, 18 Feb 1998 00:00:54 -0500 V01 #27720 Today's topics: 'Re: hardlines Digest - V01 #27719' 'Re: Lumber' 'New scanner laws proposed' 'RQ Book' 'One Less Character in the Hardware Business' 'Online Chat this Saturday' ---------------------------------------------------------------------- Date: Mon, 16 Feb 1998 23:11:00 -0700 From: "Randy Morris" Subject: Re: hardlines Digest - V01 #27719 I'm sorry. Excuse me for being a little dense. Does what handle lumber as well as what??? Randy in Phoenix. -----Original Message----- > >Date: Mon, 16 Feb 1998 00:12:11 EST >From: ROCKETRR@aol.com >Subject: Re: hardlines Digest - V01 #27718 > > >But does it handle lumber as well????? > >------------------------------ ------------------------------ Date: Tue, 17 Feb 1998 07:55:48 EST From: RICKSS1@aol.com Subject: Re: Lumber In a message dated 2/16/98 9:04:31 PM Pacific Standard Time, hardlines- request@cornells.com writes: << -------------------------------------------------------------------- Date: Mon, 16 Feb 1998 00:12:11 EST From: ROCKETRR@aol.com Subject: Re: hardlines Digest - V01 #27718 But does it handle lumber as well????? >> I wish we were all using the "New" Website for the dialogue. TRIAD does and do handle lumber --> there are several modules in the TRIAD system. 1 Automotive 2 Hardware Hardgoods 3 Lumber/Hardware plus several others I use 2 but I deal with several friends that are on 3 and make it work for them. Have fun Rick Schwartz Schwartz True Value Fall River, MA 02724 ------------------------------ Date: Tue, 17 Feb 1998 07:44:04 -0500 From: truevalue@chamber.worcester.ma.us Subject: New scanner laws proposed Hi All Well, the Mass. state legislature is at it again. They are determined to protect consumers from those thieving POS scan guns. An article in this morning's Worcester Telegram & Gazette states that "The Consumer and Merchant Protection Act" will reform the state's weights and measures laws and require annual inspection of scanning devices and provides redress for consumers overcharged by inaccurate scanners. This is done through a "bounty" system and allows the consumer to get up to 10 times the amount of the overcharge, up to five dollars per item. It will also put the state in charge of sealing scales etc. (the individual towns do it now if the population is large enough). If the rest of you are like us, your price files are VERY accurate. Should we tell these people that the bad guy here is not the scan gun but the person in charge of price files? (or perhaps the idiot running the pricing gun, label maker etc?) Second option: Keep our mouth shut. They get me for $75. per year to seal my scale and everybody trusts it. With two POS stations that probably means that for another $150. per year my not so knowing customers will feel "safe" by seeing that "City of Worcester" sticker on the scanner. The ones that do know better already know that they can trust our price files. Any thoughts, comments?? should be interesting. Time to go sell stuff. At accurate (albeit too low) prices. Paul Poirier Park Ave. True Value Hardware Inc. Worcester MA 01603 508-754-1731 508-754-1935(fax) truevalue@chamber.worcester.ma.us http://chamber.worcester.ma.us/truevalue ------------------------------ Date: Tue, 17 Feb 1998 10:28:04 -0500 From: "WILLIAM H. ROUND" <102753.622@compuserve.com> Subject: RQ Book Folks, For those frustrated or devoted to RQ, here is an indispensible guide: ReQuest User's Guide, also known as the Intelligent Query and IQAccess User's Guide. It's available from Triad Direct. Try to get them to give it to you. What else do you pay support for? RQ 3.0 will be on all Triad User's systems with level 20. It will apparently convert automatically when you update software. Be prepared for routines which have run reliably for years to stop operating. You will have to hunt these down by reviewing the daily boot logs, tracing the que in which the procedure runs, delete it, edit the procedure, then re-add it to the que. It's a pain, but it will not interfere with your store's operation unless you depend on RQ for a data file creation for feeding some outside application. Yes, RQ is old. Yes, it is not up to date. Yes, if your system is older, it will hog memory and bog things down. Yes, it's a pain to manage. Yes, Yes, Yes! You are right. However, it is a powerful product which can be used to make money in the hardware business, and can be quite useful even when used in very basic applications. Remember, state-of-the-art is not always best of the best. Those on the "bleeding edge," well, they bleed! Sometime they just plain gush. I gotta run, Bill Round Round's True Value Hardware Stoneham, MA ------------------------------ Date: Tue, 17 Feb 1998 10:28:01 -0500 From: "WILLIAM H. ROUND" <102753.622@compuserve.com> Subject: One Less Character in the Hardware Business Folks, I'm sorry to say that Don Calvert, owner of Mercer Island True Value on Mercer Island, Washington passed away on 2/15/98. He ran the store with his wife Dee, who kept Don in line. He also ran what could be the biggest and best organized TruServ member group in the country. This group met regularly in store back rooms, and frequently command the attention of TruServ executives who would fly out to address issues they were concerned about. Don seemed to be the guiding light for that group; I hope the members left behind continue with it. Although the statute of limitations has run out, I hesitate to write how Bill Round (Senior) and Bill Round (Jr.) came to know Don. It must suffice to say that it involved my Father's relentless pursuit of fish, his casual wanderings, an old business card and Don Calvert's hospitality. Stop me on the floor of the TruServ show in Houston and I'll tell you an old fish story. Regards, Bill Round (Jr.) Round's True Value Hardware Stoneham, MA 02180 ------------------------------ Date: Tue, 17 Feb 1998 16:41:26 -0500 From: "John Fix 3rd" Subject: Online Chat this Saturday This Saturday, February 21st, we'll be holding an online chat at our experimental Hardlines Website. The Chat will start at 10 am, and run for one hour (or as long as folks stay online). Just go to the Hardlines Web Board at http://hardlines.cornells.com/~hardlines and click on the CHAT button. Your browser must support java, so anyone running older Netscape or Mosaic browser might not be able to participate. If you haven't visited the online site yet, check it out if possible. John john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ End of hardlines Digest V01 #27720 ********************************** hardlines Digest Thu, 19 Feb 1998 00:04:14 -0500 V01 #27721 Today's topics: 'Re:Massachusetts Scanning' 'Re: hardlines Digest - V01 #27720' ---------------------------------------------------------------------- Date: Wed, 18 Feb 1998 03:59:47 EST From: RICKSS1@aol.com Subject: Re:Massachusetts Scanning In a message dated 2/17/98 9:03:15 PM Pacific Standard Time, hardlines- request@cornells.com writes: << Any thoughts, comments?? should be interesting. >> Paul: Let's do a TeaParty!!!!! Who is going to teach the so-call inspectors how to inspect the scanners, let alone check the price files. This, however, is really caused by the media investigations on scanning. Oh well, this goes with the license needed to sale candy in dear old Massachusetts. Rick Schwartz Schwartz True Value Fall River, MA 02724 ------------------------------ Date: Wed, 18 Feb 1998 21:59:14 EST From: JCcop828@aol.com Subject: Re: hardlines Digest - V01 #27720 To All: I was wondering about how other stores, around the states looked inside and out. I was wondering if owners had photographs of their stores and would be willing to send photographs, both the inside and the outside of the store. My main interest is inside and how they are layed out, for convenience, safety, and theft prevention. I know that Cotter has suggestions and plans, but was wondering if some one had a better idea. Thanks Frank ------------------------------ End of hardlines Digest V01 #27721 ********************************** hardlines Digest Fri, 20 Feb 1998 00:04:07 -0500 V01 #27722 Today's topics: 'TRU-SERV UPDATE LETTER' 'Re: promotional warehouse pricing availability' 'Re: promotional warehouse pricing availability' 'Welcome to Hardlines Conference!' 'Re: TRU-SERV UPDATE LETTER' 'Triad Educator Communications' 'Hardlines Message Board' 'Triad Educator Communications' 'Returned Mail' 'Returned Mail' 'EDCON' ---------------------------------------------------------------------- Date: Thu, 19 Feb 1998 06:54:37 +0000 From: DAVID PILGRIM Subject: TRU-SERV UPDATE LETTER TO THOSE TRU SERV MEMBERS WHO HAVE RECEIVED THE LETTER THIS WEEK THAT ADDRESSES MODIFICATIONS TO YOUR TRUSERV OPERATING AND ORDERING SYSTEM, I WONDER HOW OTHERS FELT ABOUT MODIFICATION #6 - WAREHOUSE PROMOTIONAL ORDERING. IN SHORT, EFFECTIVE JULY 1, 1998, IF YOU DID NOT PLACE A PROMOTIONAL RELAY ORDER OR SUBSCRIBE TO THE PROMOTION, YOU WILL NOT RECEIVE PROMOTIONAL PRICING ON MERCHANDISE OUT OF WAREHOUSE DURING THE SALE EVENT. YOU MUST PAY REGULAR PRICE WHILE THE OTHER MEMBERS USING THE CIRCULAR GET IT FOR PROMOTIONAL PRICING. ANY THOUGHTS???? DAVID D. PILGRIM VILLAGE TRUE VALUE MAPLE VALLEY, WA ------------------------------ Date: Thu, 19 Feb 1998 04:26:53 -0500 From: jack swift Subject: Re: promotional warehouse pricing availability i have to agree with 'chicago'. those who are supporting the promotion need the special pricing to offer the promotional retails. those who are not 'involved' have decided that they can get along without it and shouldn't need to get the reduced costs. if they find that they should have been more involved in the promotion program and decide to join, then we all benefit. actually i thought it was generous of 'them' to offer the promotional relay to people not buying the flyers. At 06:54 AM EST 2/19/98 +0000, you wrote: >TO THOSE TRU SERV MEMBERS WHO HAVE RECEIVED THE LETTER THIS WEEK THAT >ADDRESSES MODIFICATIONS TO YOUR TRUSERV OPERATING AND ORDERING SYSTEM, I >WONDER HOW OTHERS FELT ABOUT MODIFICATION #6 - WAREHOUSE PROMOTIONAL >ORDERING. IN SHORT, EFFECTIVE JULY 1, 1998, IF YOU DID NOT PLACE A >PROMOTIONAL RELAY ORDER OR SUBSCRIBE TO THE PROMOTION, YOU WILL NOT RECEIVE >PROMOTIONAL PRICING ON MERCHANDISE OUT OF WAREHOUSE DURING THE SALE EVENT. >YOU MUST PAY REGULAR PRICE WHILE THE OTHER MEMBERS USING THE CIRCULAR GET IT >FOR PROMOTIONAL PRICING. >ANY THOUGHTS???? > >DAVID D. PILGRIM >VILLAGE TRUE VALUE >MAPLE VALLEY, WA > ------------------------------------------------------------------------- Jack Swift jswift@up.net N8WAV@W8YY.#UPMI.MI.USA.NA 47.119N 88.572W Swift True Value Hardware 402 Shelden Ave. Houghton, MI 49931 906-482-0530, 0531, 7766 Alpha Phi Omega Epsilon Lambda Chapter Advisor Houghton County Amateur Radio Emergency Service Dereliction IS! ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ------------------------------ Date: Thu, 19 Feb 1998 07:57:25 -0500 From: "John Fix 3rd" Subject: Re: promotional warehouse pricing availability At 04:26 AM 2/19/98 -0500, Jack Swift wrote: > i have to agree with 'chicago'. those who are supporting the promotion >need the special pricing to offer the promotional retails. those who are >not 'involved' have decided that they can get along without it and >shouldn't need to get the reduced costs. I agree Jack... Those promo costs are based primarily on the quantities being ordered by members running the promotion. It's not too much of an effort to place a few relay orders during the year in order to get the special pricing, even if a store isn't going to run the promotion. John john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ Date: Thu, 19 Feb 1998 08:02:42 -0500 From: "John Fix 3rd" Subject: Welcome to Hardlines Conference! Thank you for participating in our conferencing system, Hardlines. Please save this message. It contains important information, such as your login name and password (see below). Our web conferencing offers online Help for all major features. If you have questions about a feature, look for the help button on the menubar or post a message asking for help (Click "Post" on the menubar). You may also want to try features such as live chat, mailing lists, email notification, spell checking, file attachments, and more. Here is your login information. Be sure to keep it somewhere safe! Your Login Name: hardlines Your Password: triad You can change your password, email address, and other items by selecting "Profiles" from the "More" button on the menubar. Please be sure to come back and visit us at: http://hardlines.cornells.com/~hardlines We hope you enjoy participating in our conferences! Sincerely, john3@cornells.com ------------------------------ Date: Thu, 19 Feb 1998 08:10:17 -0600 From: "David Casaletto" Subject: Re: TRU-SERV UPDATE LETTER >WONDER HOW OTHERS FELT ABOUT MODIFICATION #6 - WAREHOUSE PROMOTIONAL >ORDERING. IN SHORT, EFFECTIVE JULY 1, 1998, IF YOU DID NOT PLACE A >PROMOTIONAL RELAY ORDER OR SUBSCRIBE TO THE PROMOTION, YOU WILL NOT RECEIVE >PROMOTIONAL PRICING ON MERCHANDISE OUT OF WAREHOUSE DURING THE SALE EVENT. >YOU MUST PAY REGULAR PRICE WHILE THE OTHER MEMBERS USING THE CIRCULAR GET IT >FOR PROMOTIONAL PRICING. >ANY THOUGHTS???? > >DAVID D. PILGRIM David, As I take most of the circulars, this won't effect me too much. What caused this, in my opinion, is the fact that some stores won't send out circulars, but ride the coat tails of those who do. Then when a customer comes in their store, they can order the item at the same price as the store who spent alot of money on direct mail. It probably is a fair policy. David Casaletto True Value Home Center Pittsburg, Kansas ------------------------------ Date: Thu, 19 Feb 1998 10:45:11 -0500 From: rhfil@nh.ultranet.com Subject: Triad Educator Communications Does anyone have a good way to communicate with Triad Educators? It would be nice if they would have e-mail capability. I would like to know why I am not yet on Level 18, how to create PC Access files, and the advantages/disadvantages and procedures for establishing 25th of month closing. I followed the earlier discussions, but wonder if it is really worth it to delay 5-6 days of billing. I already receive most of my payments around the 10th of the month, thanks to heavy discount offers. To reply: mailto:hardlines-list.32@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Thu, 19 Feb 1998 10:53:48 -0500 From: "John Fix 3rd" Subject: Hardlines Message Board I've set it up so that messages posted to the Hardlines Message board will post to the Hardlines Digest. This will allow those who haven't visited the board to receive copies of the messages posted. So if you see messages with the "mailto:" entries that look like those below my name, that means the message originated on the hardlines web board at hardlines.cornells.com. John To reply: mailto:hardlines-list.31@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Thu, 19 Feb 1998 17:04:57 -0500 From: katherin@nh.ultranet.com Subject: Triad Educator Communications I had to call and request Level 18, as I aslo did with Level 17. Once you ask it does not take long for it to arrive. I don't remember a level ever just arriving..... To reply: mailto:hardlines-list.33@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Thu, 19 Feb 1998 17:18:28 -0500 From: katherin@nh.ultranet.com Subject: Returned Mail John, Any idea why after each of my 2 posts here, I receive a "mailer-daemon" returned mail in my mail box? Katherine Rand's True Value Plymouth NH 03264 To reply: mailto:hardlines-list.34@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Thu, 19 Feb 1998 17:30:25 -0500 From: "John Fix 3rd" Subject: Returned Mail This error is due to either a bad configuration or a bug in the software. I plan on tracking it down once we upgrade to the released version of the package. John To reply: mailto:hardlines-list.35@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Thu, 19 Feb 1998 19:20:06 -0500 From: truevalue@chamber.worcester.ma.us Subject: EDCON Why go to Vegas? To gamble, that's why. Hey wait a minute, I get to do that twice a year at Market...... never mind. To reply: mailto:hardlines-list.36@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ End of hardlines Digest V01 #27722 ********************************** hardlines Digest Sat, 21 Feb 1998 00:00:39 -0500 V01 #27723 Today's topics: 'WAREHOUSE PROMOTIONAL ORDERING' 'Triad Educator Communications' 'EDCON' 'Re: WAREHOUSE PROMOTIONAL ORDERING' 'REPLY' 'Re: hardlines Digest - V01 #27722' 'Water Heaters and white particle syndrome' 'Online Chat - Saturday 2/21' 'Sears Hardware' 'Welcome to the conference' 'Re: hardlines Digest - V01 #27718' ---------------------------------------------------------------------- Date: Fri, 20 Feb 1998 06:41:56 +0000 From: DAVID PILGRIM Subject: WAREHOUSE PROMOTIONAL ORDERING LET'S THINK ABOUT THIS A LITTLE BIT FURTHER. IF I DO NOT TAKE A CIRCULAR, WILL I HONOR ANOTHER MEMBERS CIRCULAR? WILL I WANT TO RUN ANY OF THE CSN ADVERTISED MERCHANDISE THAT IS IN THESE CIRCULARS THAT I DO NOT TAKE? HOW MANY PERCENTAGE POINTS ON MY BOTTOM LINE GROSS MARGAIN MIGHT THIS AFFECT THAT HAS BEEN TAKEN FOR GRANTED FOR SO MANY YEARS? DO THESE REDUCED PRICES REALLY HURT THOSE MEMBERS THAT HAVE TAKEN THE CIRCULAR THAT I DIDN'T? I WOULD SELL THE MERCHANDISE ANYWAY, AND IT IS ONLY AN ADDITIONAL BENEFIT THAT THE STORE RECEIVES. HOW MUCH ADDITIONAL REVENUE WILL IT GENERATE FOR TRU SERV AND WILL WE ALL GET IT BACK IN NEXT YEARS PATRONAGE DIVIDEND? OR WILL I GET MORE BACK BECAUSE THE MARGINS I PAID ARE MORE THAN SOMEONE WHO BUYS IT DURING THE PROMOTION? I WILL SAY THAT I HONOR ALL MEMBERS FLYERS THAT ARE BROUGHT IN, EVEN IF IT IS A SPECIAL ORDER. MY POINT HERE IS THAT WE NEED TO ALL PLAY ON AS EVEN A FIELD AS POSSIBLE. MORE THOUGHTS DAVID PILGRIM VILLAGE TRUE VALUE MAPLE VALLEY, WA ------------------------------ Date: Fri, 20 Feb 1998 06:53:30 -0500 From: rickss1@aol.com Subject: Triad Educator Communications Rich / Kathy Ditto -- one must speak up to get the updates on a timely manor and/or if one has a major problem with a prior release. However, you do have a Educational Person in your area -->I will try to find a name a pass that name onward. The regional person can and does help if ask ( you may also get that name from the "salesrep"). Rick Schwartz Schwartz True Value To reply: mailto:hardlines-list.37@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Fri, 20 Feb 1998 06:57:32 -0500 From: rickss1@aol.com Subject: EDCON No we Gamble every day when we put the key in the Door!! Rick Schwartz Las Vegas --> mental exercise and fun in watching others Gamble. Plus all those Lions and Tigers! To reply: mailto:hardlines-list.38@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Fri, 20 Feb 1998 08:06:48 -0500 From: "John Fix 3rd" Subject: Re: WAREHOUSE PROMOTIONAL ORDERING At 06:41 AM 2/20/98 +0000, DAVID PILGRIM wrote: >LET'S THINK ABOUT THIS A LITTLE BIT FURTHER. IF I DO NOT TAKE A CIRCULAR, >WILL I HONOR ANOTHER MEMBERS CIRCULAR? WILL I WANT TO RUN ANY OF THE CSN >ADVERTISED MERCHANDISE THAT IS IN THESE CIRCULARS THAT I DO NOT TAKE? HOW >MANY PERCENTAGE POINTS ON MY BOTTOM LINE GROSS MARGAIN MIGHT THIS AFFECT >THAT HAS BEEN TAKEN FOR GRANTED FOR SO MANY YEARS? You are the exception David. Most of the folks who don't run the flyers just buy the stuff at promo cost and sell at full margin. Since so much of the merchandise is seasonal, I really can't see a problem with requiring a store to place a minimum relay order for merchandise. The pricing TruServ obtains is based on the manufacturer getting: 1: Exposure in sale flyers and 2: A large early order As a store who runs 24 promos per year, I get annoyed that much of the warehouse back-up stock (ordered based on my relay pre-order) gets eaten up by members who didn't run the promo or order on relay. They wait for the prices to go into effect, and then order big-time out of warehouse. Just my two cents... John ************************************************************************* John Fix 3rd http://www.cornells.com/john.htm John3@cornells.com (914) 961-2400 Cornell's True Value Hardware Manager/Cashier/Webmaster ************************************************************************* ------------------------------ Date: Fri, 20 Feb 1998 09:18:34 EST From: DURFEES@aol.com Subject: REPLY First Comments on flyer pricing. I agree with Chicago, I buy the flyer I get the pricing. Second to respond to Rick. Your not the only one with stupid legislators. They have been trying to make spray paint illegal in RI for the last two sessions. We were able to reduce it to a study commission last time. One comment that was made was to just put it behind the counter. Not a clue. If it was't for the stupidity of the RI legislature Seekonk and Attleboro would be farming communities. No man is safe while the legislature is in session. Paul ------------------------------ Date: Fri, 20 Feb 1998 10:19:06 EST From: JCcop828@aol.com Subject: Re: hardlines Digest - V01 #27722 David I think it is fair,, some that do not go with the relay, drain the warehouse for those of us that do the promo and then we can not meet our needs on the over responses that we experience,,, and as you know you never out guess the customer.. Frank Thayer TrueValue Veneta, Ore ------------------------------ Date: Fri, 20 Feb 1998 10:21:56 -0500 From: chank@sunsix.infi.net Subject: Water Heaters and white particle syndrome I thought I would post in case anyone comes to you with a problem so you can be the expert. I noticed my sink aerator being clogged with white particles which I thought was calcium or lime or something and then I noticed in my drinking water some white floating particles. I also noticed over the past few months that my hot water was not as hot as it had been but I did not associate the two events. Then I spoke to a friend at my local water company about the white particles. He had read a notice from Nashville and asked me if I had replaced my water heater about 4-5 years ago. I said yes but I knew where he was going and told him that I had drained it and cleaned it. But he said you wont believe this but the particles and your loss of hot water are the same. You see, he said, state water heater manufacture is starting to have problems with the dip tubes in water heaters they made 4-5 years ago. It seems that the tube breaks down and deteriorate leaching into the water as white plastic particl To reply: mailto:hardlines-list.39@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Fri, 20 Feb 1998 13:18:11 -0500 From: "John Fix 3rd" Subject: Online Chat - Saturday 2/21 Reminder notice!

Saturday, February 21st, we'll be holding an online chat at our
experimental Hardlines Website. The chat will start at 10 am, and run for
one hour (or as long as folks stay online). Just go to the Hardlines Web
Board at

http://hardlines.cornells.com/~hardlines

and click on the CHAT button. Your browser must support java, so anyone
running older Netscape or Mosaic browser might not be able to participate.
If you haven't visited the online site yet, check it out if possible. 

John


*************************************************************************
John Fix 3rd          http://www.cornells.com/john.htm
John3@cornells.com       (914) 961-2400     
Cornell's True Value Hardware   Manager/Cashier/Webmaster
************************************************************************* ------------------------------ Date: Fri, 20 Feb 1998 13:22:23 -0500 From: random@nh.ultranet.com Subject: Sears Hardware This week, our local paper ran an ad from Sears looking for an "exceptional individual" to own and operate a new Sears Dealer Store in our area. They advertise themselves as "one of America's fastest growing retail chains with more than 450 stores nationwide". So, the question is, how does this relate to the Sears Hardware operations that we have been hearing about in the trade mags, and/or what is this? A new format? and are there any really in existence as franchise operations? Sears' web site, at http://www.sears.com/company/dealer.dealer.htm has a page on it, but not much more than the ad. TruServ doesn't have a handle on it either. Does anyone know of this format near them? Thanks for any info. Steve Rand random@nh.ultranet.net To reply: mailto:hardlines-list.40@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Fri, 20 Feb 1998 15:19:18 -0500 From: "John Fix 3rd" Subject: Welcome to the conference Just for everyone's information, the exact format of this message board may change with the final release of the product. So you may discover that your name has disappeared or that some of the messages have disappeared. I plan on upgrading to the final release within the next week or two, and this may require some changes to the configuration. I'll do my best to keep everything intact, but I can't promise that some things might not get lost. Thanks! John To reply: mailto:hardlines-list.41@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Fri, 20 Feb 1998 22:08:49 -0500 (EST) From: tom orr Subject: Re: hardlines Digest - V01 #27718 At 12:01 AM 2/16/98 -0500, you wrote: >hardlines Digest Mon, 16 Feb 1998 00:01:27 -0500 V01 #27718 > >Today's topics: > 'Re: hardlines Digest - V01 #27713' > >---------------------------------------------------------------------- > >Date: Sun, 15 Feb 1998 18:14:33 -0700 >From: "Randy Morris" >Subject: Re: hardlines Digest - V01 #27713 > > >In light of the merger, I would look at Triad very seriously. TruServ is >going to pick one system from the three, actually four systems that are >available to TruServ members. Triad is the only one at this time that will >work for all the stores. Also, FYI, Triad provides the support and advice >line help for the Tru-Trac system,so I don't think that they support it >better than their own systems. > >Randy in Phoenix > >> TruTrac seems to have a better >>reputation than Triad in terms of total cost and better response to >>problems. > > > > > >------------------------------ > > >End of hardlines Digest V01 #27718 >********************************** >We are TrueServe nee True Value and have been Triad for over 3 years. Mostly satisfied and believe that Triad can expand to serve the new membership whereas trutrac can not. Triad is dedicated to Infoserve , Truetrac is not. > ------------------------------ End of hardlines Digest V01 #27723 ********************************** hardlines Digest Sun, 22 Feb 1998 00:01:17 -0500 V01 #27724 Today's topics: 'Re: hardlines Digest - V01 #27723' 'Re: Flyers' 'Re: warehouse pricing and Sears' 'Sears Hardware' 'Sears Hardware' 'message format?' 'Conference, Lvl 18, web site development' ---------------------------------------------------------------------- Date: Sat, 21 Feb 1998 02:06:53 EST From: JCcop828@aol.com Subject: Re: hardlines Digest - V01 #27723 now that is how i feel John,, It is impossible to supplement my promo sale during that time as others have emptied the warehouse. Frank Thayer Manager Veneta True Value ------------------------------ Date: Sat, 21 Feb 1998 08:11:01 EST From: RICKSS1@aol.com Subject: Re: Flyers In a message dated 2/20/98 9:03:40 PM Pacific Standard Time, hardlines- request@cornells.com writes: << Date: Fri, 20 Feb 1998 06:41:56 +0000 From: DAVID PILGRIM Subject: WAREHOUSE PROMOTIONAL ORDERING LET'S THINK ABOUT THIS A LITTLE BIT FURTHER. IF I DO NOT TAKE A CIRCULAR, WI >> Dave Another suggestion to work the system is to only order 3000 copies of each flyer. By doing this, you will only be paying one cent per copy, getting the promo prices, and flyers to hand out, and even set up a mini-mailing list for "preferred" customers. Still, send out some flyers in larger quantities via "Group" Flyers or Individuals, and use the rest with the 3000 group. Rick Schwartz Schwartz True Value Fall River, Taxachusetts ------------------------------ Date: Sat, 21 Feb 1998 10:31:08 -0600 From: mike jones Subject: Re: warehouse pricing and Sears > ----------------- > > > WILL I HONOR ANOTHER MEMBERS CIRCULAR? Let's think about our competition and our customers. Sears, WalMart, Lowe's, Home Depot, etc. You can buy any advertised item at any of the stores. Will you keep your customers for long if they can't do this at True Value? One of my early mentors used to say "You can only do what your competition allows you to do" So true. > Subject: Sears Hardware > > This week, our local paper ran an ad from Sears looking for an "exceptional > individual" to own and operate a new Sears Dealer Store in our area. They > advertise themselves as "one of America's fastest growing retail chains with > more than 450 stores nationwide". > So, the question is, how does this relate to the Sears Hardware operations > that we have been hearing about in the trade mags, and/or what is this? A > new format? and are there any really in existence as franchise operations? > Sears' web site, at http://www.sears.com/company/dealer.dealer.htm has a > page on it, but not much more than the ad. TruServ doesn't have a handle on > it either. Does anyone know of this format near them? > Thanks for any info. Steve Rand random@nh.ultranet.net > > Steve, I have sent off for the information and expect it this coming week. I want to know what the competition is up to. I will post any information that I get. Mike ------------------------------ Date: Sat, 21 Feb 1998 13:38:09 -0500 From: rickss1@aol.com Subject: Sears Hardware Steve: What is your opinion on the Sears Home Page vs True Value??? Mine --> very impressive on Sears. It would be complicated for TV since each store is an individual. Oh well. Rick Schwartz To reply: mailto:hardlines-list.42@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Sat, 21 Feb 1998 13:06:25 -0600 From: mike jones Subject: Sears Hardware Gang: Just got the info from Sears. Along with the usual hype about how great Sears is, how the customers really like Sears, there is a video tape. Most of it was filmed in Mt. Vernon Il, two hours down the road from me, at a new Sears opening. The theme is "Sears is Back" targeting small (10,000 pop ?) rural towns, places where a Sears Catalog store was closed. An individual needs to have $40 - $60,000 for fixtures, rent or own their own building, size approx 4100 sq ft to 6400 sq ft, and pass an intensive interview and background check. It looks like Sears decides what merchandise you will handle, abrogating the "independent" nature (my opinion) of the entrepreneur. The inventory seemed heavy, heavy on TV's, appliances - big ticket stuff. Of course, they have Craftsman tools but it seems to be a scaled down version of their big stores (less soft goods) No paint, no plumbing supplies, bolts, electrical, etc that really makes a hardware store. If you have one come in your area, it would seem to compete more with Rex, Best Buy, et al. Although hand and power tools would suffer. Sears gives the owner a "commission check" each month for the merchandise sold, but the video didn't say what per centage. Sounds like an "independent contractor" arrangement to me. If you have any other questions, please e-mail me direct. Mike Jones mjones@ccipost.net ------------------------------ Date: Sat, 21 Feb 1998 21:21:40 -0500 From: Rob Badger Subject: message format? John Fix 3rd wrote: > > Just for everyone's information, the exact format of this message board may change with the final release of the product. So you may discover that your name has disappeared or that some of the messages have disappeared. > > I plan on upgrading to the final release within the next week or two, and this may require some changes to the configuration. I'll do my best to keep everything intact, but I can't promise that some things might not get lost. > > Thanks! > > John > > To reply: mailto:hardlines-list.41@hardlines.cornells.com > To start new topic: mailto:hardlines-list@hardlines.cornells.com > To login: http://hardlines.cornells.com/~hardlines > *************************************************************** > Hardlines Mailing List is an unmoderated Internet mailing list > for hardware and building materials industry members. Back > issues are available at > > http://www.cornells.com/hardlines/ > > To remove your name from the mailing list, send email to > listserv@cornells.com with the following line in your message: > Your message ran all the way right...offthe screen. Many others are doing this, so that I have to use the arrow....> What's up? Nancy Rands TV, Plymouth NH > unsubscribe hardlines firstname lastname > > For any other questions, send email to postmaster@cornells.com > *************************************************************** ------------------------------ Date: Sat, 21 Feb 1998 23:33:18 -0500 (EST) From: Richard Filion Subject: Conference, Lvl 18, web site development Thanks to this list I have been contacted by my Triad Educator and Level 18 is "on order". I still do not understand why I had to ask for it. If we made them ask each month for their support fee they would get frustrated very quickly. Again thank you all who helped. I hope the conference went well. Unfortunately I was manning a P.O.S. at that time and was unable to participate. Hoping to do so in the future. I think it is a great idea. I have sent a nasty message to Chicago about the continued lack of development of the ServiStar web site. It was last updated 12/96. They could have at least put up a construction screen with an expected completion date. I have also asked them if they have developed a policy about use of the "Tru*Serv" logo by us in our web sites. Also, if they have co-op money for web site development. Also, whether they will offer tie-ins to our web sites from the main site. I plan on bringing up all of these issues at the "Face-to-Face" in Manchester N.H. this week. Any other items? I also asked for downloadable buttons and logos. Does anybody have any idea about what Tru*Serv sees as the retail potential of the internet? Do they plan on creating a real presence? +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Richard Filion rhfil@nh.ultranet.com Filion Lumber 603-659-3361 Newmarket, N.H. ------------------------------ End of hardlines Digest V01 #27724 ********************************** hardlines Digest Tue, 24 Feb 1998 00:03:38 -0500 V01 #27725 Today's topics: 'Sears Hardware' ---------------------------------------------------------------------- Date: Mon, 23 Feb 1998 10:30:02 -0500 From: "John Fix 3rd" Subject: Sears Hardware Sears has the advantage of being able to list prices and details on products. With members setting their own retails, etc. I doubt TruServ can ever quite set up the same type of online store. John To reply: mailto:hardlines-list.44@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ End of hardlines Digest V01 #27725 ********************************** hardlines Digest Wed, 25 Feb 1998 00:02:33 -0500 V01 #27726 Today's topics: 'MTD mowers' ---------------------------------------------------------------------- Date: Tue, 24 Feb 1998 11:01:39 -0600 From: "David Casaletto" Subject: MTD mowers This is a multi-part message in MIME format. ------=_NextPart_000_0011_01BD4113.953E15E0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hi Group, For the second year in a row. I'm sending out a sale circular with a = lawn mower on the front cover and I don't have my order yet. I attended Powerama and placed a D/S order.=20 Has everyone else received their order? Last year I wrote it up to the change over, but this year there should = be no excuse! David Casaletto True Value Home Center Pittsburg, KS ------=_NextPart_000_0011_01BD4113.953E15E0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
Hi Group,
 
For the second year in a row. I'm = sending out a=20 sale circular with a lawn mower on the front cover and I don't have my = order=20 yet.
 
I attended Powerama and placed a D/S = order.=20
 
Has everyone else received their=20 order?
 
Last year I wrote it up to the = change over, but=20 this year there should be no excuse!
 
David Casaletto
True Value Home Center
Pittsburg, = KS
------=_NextPart_000_0011_01BD4113.953E15E0-- ------------------------------ End of hardlines Digest V01 #27726 ********************************** hardlines Digest Thu, 26 Feb 1998 00:02:57 -0500 V01 #27727 Today's topics: 'Re: hardlines Digest - MTD Mowers/re- David Casaletto' 'Re: hardlines Digest - V01 #27726' ---------------------------------------------------------------------- Date: Wed, 25 Feb 1998 14:13:46 -0800 From: "Doug Smith" Subject: Re: hardlines Digest - MTD Mowers/re- David Casaletto David, We received the MTD mowers for our stores in Junction City, Oregon and Veneta, Oregon about two weeks ago. Doug Smith All In One True Value Junction City, Oregon ------------------------------ Date: Wed, 25 Feb 1998 20:03:32 -0500 From: "LUKE HOWE" Subject: Re: hardlines Digest - V01 #27726 IT LOOKS LIKE WE'RE ALL IN THE SAME BOAT WHEN IT COMES TO OUR MTD MOWER ORDERS. I'VE BEEN TRYING TO GET AN ANSWER FROM MTD ABOUT OUR ORDER AND THE BEST I GET IS THAT IT IS RELEASED! I FIND THAT THAT DOES NOT MEAN THAT IT HAS BEEN SHIPPED. SO WE TOO ARE BEGINING OUR CIRCULAR WITHOUT MOWERS ON OUR SALES FLOOR. LUKE HOWE HOWE'S TRUE VALUE WARREN PA ---------- > From: hardlines-request@cornells.com > To: Hardlines > Subject: hardlines Digest - V01 #27726 > Date: Wednesday, February 25, 1998 12:02 AM > > hardlines Digest Wed, 25 Feb 1998 00:02:33 -0500 V01 #27726 > > Today's topics: > 'MTD mowers' > > ---------------------------------------------------------------------- > > Date: Tue, 24 Feb 1998 11:01:39 -0600 > From: "David Casaletto" > Subject: MTD mowers > > > This is a multi-part message in MIME format. > > ------=_NextPart_000_0011_01BD4113.953E15E0 > Content-Type: text/plain; > charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > > Hi Group, > > For the second year in a row. I'm sending out a sale circular with a = > lawn mower on the front cover and I don't have my order yet. > > I attended Powerama and placed a D/S order.=20 > > Has everyone else received their order? > > Last year I wrote it up to the change over, but this year there should = > be no excuse! > > David Casaletto > True Value Home Center > Pittsburg, KS > > ------=_NextPart_000_0011_01BD4113.953E15E0 > Content-Type: text/html; > charset="iso-8859-1" > Content-Transfer-Encoding: quoted-printable > > > > > > http-equiv=3DContent-Type> > > > >
Hi Group,
>
 
>
For the second year in a row. I'm = > sending out a=20 > sale circular with a lawn mower on the front cover and I don't have my = > order=20 > yet.
>
 
>
I attended Powerama and placed a D/S = > order.=20 >
>
 
>
Has everyone else received their=20 > order?
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>
Last year I wrote it up to the = > change over, but=20 > this year there should be no excuse!
>
 
>
David Casaletto
>
True Value Home Center
>
Pittsburg, = > KS
> > ------=_NextPart_000_0011_01BD4113.953E15E0-- > > > ------------------------------ > > > End of hardlines Digest V01 #27726 > ********************************** ------------------------------ End of hardlines Digest V01 #27727 ********************************** hardlines Digest Fri, 27 Feb 1998 00:01:10 -0500 V01 #27728 Today's topics: 'Re: hardlines Digest - V01 #27722' 'Re: hardlines Digest - V01 #27726' 'Re: hardlines Digest - V01 #27726' 'Steve Rand' 'International Hardware Fair' 'Central Ship Setups' 'Central Ship Setups' 'Re: Central Ship Setups' ---------------------------------------------------------------------- Date: Thu, 26 Feb 1998 00:49:11 EST From: JCcop828@aol.com Subject: Re: hardlines Digest - V01 #27722 Hello to anyone where is everyone,,, Frank ------------------------------ Date: Wed, 25 Feb 1998 23:12:01 EST From: ROTENRAND@aol.com Subject: Re: hardlines Digest - V01 #27726 THIS SEPTEMBER WIL BE OUR 50 ANNIVERSARY . I CAN'T SEE GIVING 50% OFF EVERYTHING. ANY IDEAS? EXPERIENCE? RANDY WHETSTONE NELSONS TRUE VALUE CLAYSBURG PA ------------------------------ Date: Thu, 26 Feb 1998 08:21:44 -0600 From: "David Casaletto" Subject: Re: hardlines Digest - V01 #27726 -- THIS SEPTEMBER WIL BE OUR 50 ANNIVERSARY . I CAN'T SEE GIVING 50% OFF EVERYTHING. ANY IDEAS? EXPERIENCE? RANDY WHETSTONE NELSONS TRUE VALUE CLAYSBURG PA Randy, We just had our 25th anniversary in Pittsburg, KS and 75th in this county. We sent a letter to every supplier in the TruServ catalog and received hundreds of prizes. We then handed out tickets at the register and posted lucky winning numbers everyday for 25 days. We had 3 catagories of prizes and drew more winning numbers for the cheaper prizes and just a couple for the nice prizes. Customers had to come in everyday to check their numbers and the numbers were good for the whole sale. We also got a money machine (a phone booth that blows money around and you grab it) and had drawings to get in it. They had to be present to win and we would have a big crowd and they would stay to watch the winner. We also bought closeouts, hot buys, etc. and sold them at cost to create excitement. Yes, we also had 25% off but I don't recommend you have a 50% off sale unless your 50th year is your last, but you could have a select group of items at 50% off. Hope the sale goes well! Congrats on 50! David Casaletto True Value Home Center Pittsburg, KS ------------------------------ Date: Thu, 26 Feb 1998 09:31:33 -0600 From: mike jones Subject: Steve Rand Steve, I sent you an e-mail that came back undelivered - bad address- please check your return address in your browser and resend to me. Thanks, Mike ------------------------------ Date: Thu, 26 Feb 1998 11:42:22 -0800 From: robert@rlarson.com Subject: International Hardware Fair I leave next week for the International Hardware Fair in Cologne Germany. Is there anything that those on the list would like me to look out for? I cannot remember the exact statistics, but my impression is that there is more floor space than the National Hardware Show in Chicago, slightly less exhibitors, but most with larger booths. Like the NHS, the Cologne fair seems to get bigger each year. There are more USA exhibitors as well, but most of those are an 800 phone call away here in the states, so I don't usually stop by their booths. Robert =================================================================================== Robert Larson http://www.rlarson.com Robert Larson Company, Inc. 15 Dorman Avenue San Francisco CA 94124 USA Phone: 1.415.821.1021 or 1.800.356.2195 Fax: 1.415.821.3786 ------------------------------ Date: Thu, 26 Feb 1998 16:02:27 -0500 From: rickss1@aol.com Subject: Central Ship Setups Hi: Has anybody figured out to handle the time delay of ordering from Central Ship vs Actually receiving them????? Thanks Rick Schwartz To reply: mailto:hardlines-list.47@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Thu, 26 Feb 1998 16:13:22 -0500 From: truevalue@chamber.worcester.ma.us Subject: Central Ship Setups HA>Has anybody figured out to handle the time delay of ordering from Central S The best I can come up with is to take what is supposed to be coming on C/S and let it run over to my ship later PO. If it actually shows up, I then receive it on the SL PO. Pain in the butt. Paul Poirier Park Ave. True Value Hardware Inc. Worcester MA 01603 508-754-1731 508-754-1935(fax) truevalue@chamber.worcester.ma.us http://www.parkavetruevalue.com ------------------------------ Date: Thu, 26 Feb 1998 18:08:04 -0500 From: jack swift Subject: Re: Central Ship Setups we just set up a separate purchase order to account for them. (but we process the erp from CIS rather than the lame triad ERP.) At 04:02 PM EST 2/26/98 -0500, you wrote: >Hi: > >Has anybody figured out to handle the time delay of ordering from Central Ship vs Actually receiving them????? > >Thanks > >Rick Schwartz > > > ------------------------------------------------------------------------- Jack Swift jswift@up.net N8WAV@W8YY.#UPMI.MI.USA.NA 47.119N 88.572W Swift True Value Hardware 402 Shelden Ave. Houghton, MI 49931 906-482-0530, 0531, 7766 Alpha Phi Omega Epsilon Lambda Chapter Advisor Houghton County Amateur Radio Emergency Service Dereliction IS! ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ ------------------------------ End of hardlines Digest V01 #27728 ********************************** hardlines Digest Sat, 28 Feb 1998 00:01:14 -0500 V01 #27729 Today's topics: 'Re: hardlines Digest - V01 #27728' 'Re: hardlines Digest - V01 #27728' 'Re: hardlines Digest - V01 #27728' 'Central Ship Setups' 'Re: International Hardware Fair' 'Central Ship Setups' 'Anniversary Sales' 'New TruServ Retail Computer System' ---------------------------------------------------------------------- Date: Fri, 27 Feb 1998 02:21:16 EST From: JCcop828 Subject: Re: hardlines Digest - V01 #27728 Hi! Just wondering if anyone has the Triad Rain Check that actually works as one would like.. Ours prints out one copy of the raincheck, and does not create or maintain a special order for the raincheck.. or was it even designed to be functional, of what value is one piece of paper reading Rain Check.. hmmmmm is something missing some where??? Frank Thayer All In One True Value Veneta, Oregon ------------------------------ Date: Fri, 27 Feb 1998 02:24:43 EST From: JCcop828 Subject: Re: hardlines Digest - V01 #27728 To: Chuck Short, Chuck, very good presention today, I learned something in every phase, I really enjoyed the information exchange between members of the group and sharing of information.. again Good Job,,, ATTA BOY .... Chuck,,, PS see I do not always pick on you. Frank Thayer All In One True Value Veneta, Oregon ------------------------------ Date: Fri, 27 Feb 1998 07:56:43 -0500 From: "John Fix 3rd" Subject: Re: hardlines Digest - V01 #27728 At 02:21 AM 2/27/98 -0500, Frank Thayer wrote: > >Just wondering if anyone has the Triad Rain Check that actually works as one >would like.. > >Ours prints out one copy of the raincheck, and does not create or maintain a >special order for the raincheck.. or was it even designed to be functional, of >what value is one piece of paper reading Rain Check.. hmmmmm is something >missing some where??? > You're not missing anything... that's all it does. It would be great if it tracked how many rain checks you had issued for an item, so we knew how many to reorder. Maybe someday.... John ------------------------------ Date: Fri, 27 Feb 1998 08:35:16 -0500 From: rickss1@aol.com Subject: Central Ship Setups I forgot to state the situation: One orders a product. One immediately gets billed for the product. One checks the shelves for the product -- no product since it is on route therefore the product gets 0 and re-ordered -->duplication or the product Just gets Re ordered -->duplication. I am setting up a temporarily Purchase Order file (more handling), but I am looking for a more automatic method. I do want Central Ship since this program will keep the product available to us via a warehouse, however, the paperwork. Rick Schwartz To reply: mailto:hardlines-list.48@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Fri, 27 Feb 1998 08:39:16 -0500 From: "John Fix 3rd" Subject: Re: International Hardware Fair At 11:42 AM 2/26/98 -0800, Robert Larson wrote: >I leave next week for the International Hardware Fair in Cologne Germany. Is >there anything that those on the list would like me to look out for? I cannot >remember the exact statistics, but my impression is that there is more floor >space than the National Hardware Show in Chicago, slightly less exhibitors, but >most with larger booths. Like the NHS, the Cologne fair seems to get bigger >each year. There are more USA exhibitors as well, but most of those are an 800 >phone call away here in the states, so I don't usually stop by their booths. > > Robert, I don't have anything in particular, but how about posting a summary of the show when you get back to the states. I'm sure a lot of us would like to hear about new products introduced. Thanks! John PS - New catalog coming out soon? john3@cornells.com Cornell's True Value Hardware - www.cornells.com ------------------------------ Date: Fri, 27 Feb 1998 08:58:05 -0500 From: jrr1952@aol.com Subject: Central Ship Setups The central ship problem is less for us due to the fact that we closer to the Harvard warehouse. But because not all central ship merchandise makes it to the store before we order the next week, we mark the bin with a "date ordered" tag. It also helps the sales people to inform customers that the item has been ordered and when it is expected. Jim Remiyac Swanson True Value To reply: mailto:hardlines-list.49@hardlines.cornells.com To start new topic: mailto:hardlines-list@hardlines.cornells.com To login: http://hardlines.cornells.com/~hardlines ------------------------------ Date: Fri, 27 Feb 1998 10:20:02 -0600 From: "Cyndi Martini" Subject: Anniversary Sales Randy, We celebrated our 50th anniversary in 1996 and had a sidewalk sale tied in with the circular for that month. We purchase from another wholesaler who donated small items to be given away with $10 and $20 purchases and a weedeater that we used as a grand prize. We also received items from vendors that were used as hourly door prizes. We also purchased some items for give-aways such as True Value Hats and we had a couple of the True Value "true sound" 18-wheeler that we gave away. Free popcorn and sodas were available and balloons for the kids. I would say we had about a 20% increase in our customer count for the weekend. This year we are doing our anniversary sale along with the Greased Lightning Nascar that will be on display at our store in April. Instead of giving the popcorn and sodas away we are having some non-profit groups man the booths and allowing them to keep the proceeds. We will also be having door prizes and the balloons again. We are also looking in to expanding our advertising for the event as well with ads in community newspapers as well as radio advertising for the non-profit angle (several radio stations will run free announcements for events benefiting these groups). You don't need to tie into the 50yr number with a 50% discount, just run your circular. Planning is the key to making the event successful. Start early with your vendor requests remember to have a good time. >Date: Wed, 25 Feb 1998 23:12:01 EST >From: ROTENRAND@aol.com >Subject: Re: hardlines Digest - V01 #27726 > > >THIS SEPTEMBER WIL BE OUR 50 ANNIVERSARY . I CAN'T SEE GIVING 50% OFF >EVERYTHING. ANY IDEAS? EXPERIENCE? > >RANDY WHETSTONE >NELSONS TRUE VALUE >CLAYSBURG PA > ------------------------------ Date: Fri, 27 Feb 1998 20:44:10 EST From: GJN INC Subject: New TruServ Retail Computer System Market invation on page one under heading "Retail Systems Technology" has listed Preview the "New TruServ Retail Computer System" Has anyone got any info? After talking with and visiting many owners and stores we have decided to go with TruTrak for our POS system. If there is a TruServ system on the near horizon we want to know. This is a MAJOR investment and we will have to live with it for quite some time. We are going to buy a color computer for our proposed new store. Any comments about Colorgen or Match Rite? Gary Johnson Johnson's True Value Wapato, WA ------------------------------ End of hardlines Digest V01 #27729 **********************************